Customer Support
We're here to help! Choose how you'd like to get support or browse our frequently asked questions.
Live Chat
Chat with our support team in real-time
Available 24/7
Email Support
Send us an email and we'll respond within 24 hours
Response within 24h
Phone Support
Speak directly with our support specialists
Mon-Fri 9AM-6PM
Frequently Asked Questions
Q:How do I reset my password?
Go to the Sign In page and click 'Forgot Password'. Enter your email address and we'll send you a reset link.
Q:How can I cancel my subscription?
You can cancel your subscription anytime from your Account Settings. Go to Settings > Subscription > Cancel Plan.
Q:Why is my video not playing?
Try refreshing the page, clearing your browser cache, or switching to a different browser. If the issue persists, contact our support team.
Q:How do I download content for offline viewing?
Premium and VIP subscribers can download content. Look for the download icon on any movie or show page and tap to save it for offline viewing.
Q:Can I share my account with family members?
Yes! Depending on your plan, you can stream on multiple devices simultaneously. Check your plan details for the number of allowed devices.